Reference desk · Help center

How can we help?

Straight answers about private previews, publication, billing, discovery and account access.

Sections
5
Format
Operational reference
Escalation
Human support

getting started

Getting started

What LaunchLog is and how to get on it.

What is LaunchLog?
LaunchLog is a curated paid directory for indie makers, SaaS founders and tech launches. Every published listing is a visible product page with structured metadata and machine-readable output.
How do I get listed?
Paste your product URL to generate a free private preview, edit the details, then choose a plan. A successful Stripe payment converts that preview into a published listing.
Is there a free listing?
There is no free public listing, but there is a free private preview so you can see exactly how your listing will look before you pay anything. You only pay when you decide to publish.

listings

Listings & previews

How previews, publishing and editing work.

What is a free preview?
When you submit a URL, we light-crawl it and build a private preview of your listing — screenshot, title, tagline, description and category. The preview is private, excluded from search and the directory, reachable only via its unguessable link, and it expires after 7 days.
How long until my listing is live?
A successful Stripe checkout creates and publishes the listing through the payment webhook. Provider or delivery delays can affect how quickly the completed checkout appears in your dashboard.
Can I edit my listing?
Yes. Before checkout you can edit the preview fields. After publishing, the customer dashboard currently lets you edit the listing name, tagline and description.
What does a listing include?
A dedicated public page on launchlog.ai with your product link, summary, category context, schema.org structured data, sitemap and llms.txt inclusion, markdown content negotiation, and a captured screenshot when one is available.

pricing

Pricing & billing

Plans, renewals and refunds.

How much does it cost?
Standard is $24.99/year and Featured is $99/year. Both plans are annual and in USD.
Is billing monthly or annual?
Annual only. Plans renew automatically each year unless you cancel before the renewal date.
Is tax added to the price?
Prices are in US dollars and are the total amount charged. No tax is added at checkout.
Do you offer refunds?
LaunchLog has a 7-day money-back guarantee for the initial payment. Requests are reviewed and processed manually in Stripe; email [email protected] within 7 days of purchase.
How do I cancel?
Use your billing settings to manage or cancel the subscription. The listing remains published while Stripe reports the subscription active and is archived when Stripe reports it canceled.

tech edge

The tech edge

Why LaunchLog pages are built for AI and search.

How does LaunchLog support machine-readable discovery?
Every published listing exposes schema.org JSON-LD, appears in the XML sitemap, and supports content-negotiated markdown. These outputs keep the product facts consistent for crawlers and other compatible systems, without guaranteeing indexing, ranking or citation.
What is llms.txt?
llms.txt is an optional convention used by some non-Google tools as a machine-readable site map. LaunchLog generates llms.txt and llms-full.txt from published content. Google Search states that it ignores these files, so they are not presented as a ranking signal.
Does LaunchLog guarantee search or AI results?
No. LaunchLog provides structured, indexable discovery surfaces, but does not guarantee indexing, traffic, search position or AI citations.

account

Account & moderation

Admin actions and your data.

How does moderation work?
Paid listings publish after successful conversion. An administrator can later edit, unpublish to pending-review status, republish or reject a listing. These actions do not automatically issue refunds or change Stripe disputes.
Why was my listing unpublished or rejected?
An administrator may remove listings that violate the Terms or harm the directory. If you believe an action was mistaken, contact [email protected].
How do I request access to or deletion of my data?
Send the request to [email protected]. We will handle it under the Privacy Policy and applicable law.

Escalation

Still stuck?

Use the Contact page to find any support or legal channel that has been configured for LaunchLog.